Chris Kolmatycki

Entrepreneur, Marketing Expert, and Shower Singing Enthusiast

Came across an interesting excerpt from a book I was reading and pondered its relation to providing customer service and how one should treat their customers, regardless of the service or product being provided.

From Charles MacPherson’s The Butler Speaks:

 

“The famous designer Oscar de la Renta taught me one of the most important lessons of my professional life. When asked, ‘What is luxury?’ His response was this: ‘Luxury is a feeling.’ He went on to explain that paying a high price to be served a cup of coffee in a fancy hotel by an employee who pays no attention to you is not luxury because it doesn’t make you feel special; rather you leave disappointed. In contrast, buying a cheaper coffee prepared by a street vendor who gives you his undivided attention makes you feel important and welcome.  That is good service.  That is luxury.

Luxury can be had by anyone, because it’s about giving someone the gift of feeling welcomed, cherished, and looked after.”

Charles MacPherson

Advertising Denote Entrepreneurship My Industry

There is very little secret to how Denote Communications got its start.  I had a couple months salary from my game designer job saved up, an opportunity for a contract, a suit that sort of fit, and I’ve written prior on how Denote got it’s name and logo and love talking about it.  Basically, it was with one smartphone alternating between a thesaurus site and a whois look-up for available   Read More ...

Entrepreneurship Living The Dream My Industry Working For Yourself

In my return to blogging, I’m going to attempt to do a little series on ‘Living the Dream’, or working for yourself.  Hopefully, I’ll get the opportunity to give some advice, talk about the challenges I’ve encountered, my own dream evolving, and any other little things I thing is interesting. Lately, I’ve noticed a lot of people I either know, or have recently come to know, talking about starting their   Read More ...

Entrepreneurship Living The Dream My Industry Working For Yourself

I originally thought this song was about going for love, but then started seeing the applications to taking the unconventional path in business as well and going out there and becoming an entrepreneur.  Basically going into the hellish fire of risk and reward that can be associated with running your own business vs. “standing outside the fire” where you work your 9-5 job climbing the corporate ladder.

According to the music video, it turns out I was completely wrong and it’s about overcoming some completely different sort of adversity…?

Lyrics:

We call them cool
Those hearts that have no scars to show
The ones that never do let go
And risk it the tables being turned

We call them fools
Who have to dance within the flame
Who chance the sorrow and the shame
That always come with getting burned

But you got to be tough when consumed by desire
‘Cause it’s not enough just to stand outside the fire
We call them strong
Those who can face this world alone
Who seem to get by on their own
Those who will never take the fall

We call them weak
Who are unable to resist
The slightest chance love might exist
And for that forsake it all

They’re so hell bent on giving, walking a wire
Convinced it’s not living if you stand outside the fire

[Chorus:]
Standing outside the fire
Standing outside the fire
Life is not tried it is merely survived
If you’re standing outside the fire

There’s this love that is burning
Deep in my soul
Constantly yearning to get out of control
Wanting to fly higher and higher
I can’t abide standing outside the fire

[Chorus x2]

Entrepreneurship Working For Yourself

This is true in over 95% of cases. I find it especially interesting (mostly because I almost fell deep into this hole myself starting Denote Communications) that new businesses are often fixated on what are actual trivial things such as logos, business cards, names, etc. instead of what actually matters, sales.  If you are running your business, you should not be focused on your logo, business cards, or web site.    Read More ...

Advertising Entrepreneurship My Industry