Chris Kolmatycki

Entrepreneur, Marketing Expert, and Shower Singing Enthusiast

Came across an interesting excerpt from a book I was reading and pondered its relation to providing customer service and how one should treat their customers, regardless of the service or product being provided.

From Charles MacPherson’s The Butler Speaks:

 

“The famous designer Oscar de la Renta taught me one of the most important lessons of my professional life. When asked, ‘What is luxury?’ His response was this: ‘Luxury is a feeling.’ He went on to explain that paying a high price to be served a cup of coffee in a fancy hotel by an employee who pays no attention to you is not luxury because it doesn’t make you feel special; rather you leave disappointed. In contrast, buying a cheaper coffee prepared by a street vendor who gives you his undivided attention makes you feel important and welcome.  That is good service.  That is luxury.

Luxury can be had by anyone, because it’s about giving someone the gift of feeling welcomed, cherished, and looked after.”

Charles MacPherson

Advertising Denote Entrepreneurship My Industry

Last week Mark and I took a trip down to Sydney, Nova Scotia to have a meeting with some Denote Communications clients, friends, and acquaintances.  After meeting our wonderful clients at the Cape Breton Regional Hospital Foundation, we met up with a few folks.  One of those happened to be old client, and stupendous orator, Cecil Clarke. We got the grand tour of the Sydney Mayor’s office and chatted about what was new and did some catching up.  Congratulations to Cecil on his new position and Sydney is in good hands with him.

Cecil Clarke and Chris Kolmatycki

Cecil Clarke and Chris Kolmatycki in the Mayor’s office in Sydney, NS

Chris Kolmatycki, Cecil Clarke, and Mark Hobbs

Chris Kolmatycki, Cecil Clarke, and Mark Hobbs in the Sydney, NS Mayor’s Office

Denote My Industry Personal

Surprisingly, people ask quite often what made me to decide to start my own business.  Depending on how much time I have, and my mood at the time, I give a couple different answers.  One part of the story that remains consistent is “I’m young and if I screw it up, I’ll have plenty of great experience to make up lost ground on the corporate ladder.” The other, bigger, part   Read More ...

Denote Entrepreneurship Game Design My Industry Q&A Working For Yourself

A big part of why I haven’t blogged since returning from Toronto way back in 2011 was a result of a combination of things.  The first was my idea to write about my New Year’s resolutions and how I felt they would help bring further growth and success to Denote Communications.  As it stood, a big part of that was going to be changing my diet for the better in   Read More ...

Advertising Denote Entrepreneurship My Industry Working For Yourself

Yes, I’m 2 weeks late on this.  See the full article here. January 31, 2012 – 7:11pm BY COLLEEN COSGROVE BUSINESS REPORTER Jumping on the social media bandwagon is good for business, but managing the message and tracking its influence is a time-consuming endeavour that can quickly get brushed aside. Two 20-something Halifax entrepreneurs have come up with an all-encompassing solution that they say will help entrepreneurs stay focused on   Read More ...

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