Chris Kolmatycki

Entrepreneur, Marketing Expert, and Shower Singing Enthusiast

Came across an interesting excerpt from a book I was reading and pondered its relation to providing customer service and how one should treat their customers, regardless of the service or product being provided.

From Charles MacPherson’s The Butler Speaks:

 

“The famous designer Oscar de la Renta taught me one of the most important lessons of my professional life. When asked, ‘What is luxury?’ His response was this: ‘Luxury is a feeling.’ He went on to explain that paying a high price to be served a cup of coffee in a fancy hotel by an employee who pays no attention to you is not luxury because it doesn’t make you feel special; rather you leave disappointed. In contrast, buying a cheaper coffee prepared by a street vendor who gives you his undivided attention makes you feel important and welcome.  That is good service.  That is luxury.

Luxury can be had by anyone, because it’s about giving someone the gift of feeling welcomed, cherished, and looked after.”

Charles MacPherson

Advertising Denote Entrepreneurship My Industry

There is very little secret to how Denote Communications got its start.  I had a couple months salary from my game designer job saved up, an opportunity for a contract, a suit that sort of fit, and I’ve written prior on how Denote got it’s name and logo and love talking about it.  Basically, it was with one smartphone alternating between a thesaurus site and a whois look-up for available   Read More ...

Entrepreneurship Living The Dream My Industry Working For Yourself

In my return to blogging, I’m going to attempt to do a little series on ‘Living the Dream’, or working for yourself.  Hopefully, I’ll get the opportunity to give some advice, talk about the challenges I’ve encountered, my own dream evolving, and any other little things I thing is interesting. Lately, I’ve noticed a lot of people I either know, or have recently come to know, talking about starting their   Read More ...

Entrepreneurship Living The Dream My Industry Working For Yourself

Released 10 years ago, the song has only become more relevant.  Released as Facebook was beginning to take off (at least in Canada), I had no idea how accurate it would become.  Things like this make me question (albeit for little more than a blink) what I do for a living.

Advertising Music My Industry

Just saw this on Facebook and thought it was beautiful.

Sometimes you’re 25 and standing in the kitchen of your house making breakfast and brewing coffee and listening to music that for some reason is really getting to your heart.

You’re just standing there thinking about going to work and picking up your dry cleaning. And also more exciting things like books you’re reading and trips you plan on taking and relationships that are springing into existence.  Or fading from your memory, which is far less exciting.  And suddenly you just don’t feel at home in your skin or in your house and you just want home but “Mom’s” probably wouldn’t feel like home anymore either.

There used to be the comfort of a number in your phone and ears that listened everyday and arms that were never for anyone else.  But just to calm you down when you started feeling trapped in a five-minute period where nostalgia is too much and thoughts of this person you are feel foreign.

When you realize that you’ll never be this young again but this is the first time you’ve ever been this old.  When you can’t remember how you got from sixteen to here and all the same feel like sixteen is just as much of a stranger to you now.

The song is over.  The coffee’s done.  You’re going to breathe in and out.  You’re going to be fine in about five minutes.

Anonymous

Introspective My Industry Personal Quirks