Came across an interesting excerpt from a book I was reading and pondered its relation to providing customer service and how one should treat their customers, regardless of the service or product being provided.
“The famous designer Oscar de la Renta taught me one of the most important lessons of my professional life. When asked, ‘What is luxury?’ His response was this: ‘Luxury is a feeling.’ He went on to explain that paying a high price to be served a cup of coffee in a fancy hotel by an employee who pays no attention to you is not luxury because it doesn’t make you feel special; rather you leave disappointed. In contrast, buying a cheaper coffee prepared by a street vendor who gives you his undivided attention makes you feel important and welcome. That is good service. That is luxury.
Luxury can be had by anyone, because it’s about giving someone the gift of feeling welcomed, cherished, and looked after.”
There is very little secret to how Denote Communications got its start. I had a couple months salary from my game designer job saved up, an opportunity for a contract, a suit that sort of fit, and I’ve written prior on how Denote got it’s name and logo and love talking about it. Basically, it was with one smartphone alternating between a thesaurus site and a whois look-up for available Read More ...
In my return to blogging, I’m going to attempt to do a little series on ‘Living the Dream’, or working for yourself. Hopefully, I’ll get the opportunity to give some advice, talk about the challenges I’ve encountered, my own dream evolving, and any other little things I thing is interesting. Lately, I’ve noticed a lot of people I either know, or have recently come to know, talking about starting their Read More ...
There’s something beautiful, dark, and truthful about this tune…
First with your hands and then with your mouth
A downpour of sweat, damp cotton clouds
I was a fool, you were my friend
We made it happen
You took off your clothes, left on the light
You stood there so brave
You used to be shy
Each feature improved, each movement refined and eyes like a showroom
Now they are spreading out the blankets on the beach
That weatherman is a liar
He said it would be raining but it’s clear and blue as far as I can see
Left by the lamp, right next to the bed,
on a cartoon cat pad she scratched with a pen,
“Everything is as it’s always been.
This never happened.
Don’t take it too bad it is nothing you did.
It’s just once something dies you can’t make it live.
You’re a beautiful boy.
You’re a sweet little kid but I am a woman.”
So I laid back down and wrapped myself up in the sheet
And I must have looked like a ghost ’cause something frightened me
and since then I’ve been so good at vanishing
Now I do as I please and lie through my teeth
Someone might get hurt, but it won’t be me
I should probably feel cheap but I just feel free…
and a little bit empty
No, it isn’t so hard to get close to me
There will be no arguments
We will always agree
And I’ll try and be kind when I ask you to leave
We’ll both take it easy
But if you stay too long inside my memory,
I will trap you in a song tied to a melody
and I will keep you there so you can’t bother me
Released 10 years ago, the song has only become more relevant. Released as Facebook was beginning to take off (at least in Canada), I had no idea how accurate it would become. Things like this make me question (albeit for little more than a blink) what I do for a living.